Shipping policies

SHIPPING INFORMATION

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

• Processing time: Order verification, quality check, and packaging. All orders are sent to the fulfillment center for dispatch from 1 to 3 after the order is placed.
• Shipping time: This refers to the time it takes for items to be shipped from our fulfillment center to the destination.

Buyer Protection

Welcome to WichMart.com Buyer Protection. We want you to shop with confidence and worry less. Our Buyer Protection ensures that your purchases are covered in the event that you encounter a problem.

Refund Guarantee

If you didn't receive your product or it is significantly different to the description, we guarantee to refund your payment

On Time Delivery Guarantee

We want to ensure that your purchase will arrive on time, therefore we provide a guarantee that products will be delivered by a set date.

WARNINGS ABOUT SOME COUNTRIES

Countries with sanctions or embargoes

It is not possible to ship to the following countries:

North Korea, Cuba, Iran, Iraq, Syria, North Sudan and South Sudan.

Countries with possible restrictions

The content of some products may be subject to certain restrictions in the following countries:

Saudi Arabia, Algeria, Bahrain, Bangladesh, Bosnia and Herzegovina, Brunei, Bhutan, China, Egypt, United Arab Emirates, Japan, Jordan, India, Israel, Kuwait, Libya, Malaysia, Morocco, Myanmar (Burma), Oman, Pakistan, Qatar , Singapore, Tunisia and Turkey.

Customs Information

When you place an order on WichMart to be delivered in a country or territory not belonging to the European Union, it is possible that the recipient has to pay import duties and taxes upon arrival at the destination.

Terms & Conditions

 Your purchase is protected if:

•     The item you received was damaged, defective, or substantially different  from the item represented on the product detail page.
•     Your order did not arrive not due to factors related to the buyer (for example: the wrong shipping address was provided).
•     You raise a claim by opening a dispute (link of order detail page).
•     The product is within our Domestic Return guarantee.
•     Your account is in good standing.
•     Your item is returned due to customs duties (customs clearance/taxes are not included)